If something goes wrong, contact us. We will review billing errors, duplicate charges, and technical failures fairly and promptly.
Subscriptions
You may cancel a Mapform subscription at any time through the Stripe billing portal linked from your Account page. Cancellation prevents the next renewal. Your paid access remains available through the end of the current billing period.
Subscription charges are generally nonrefundable and we do not provide prorated refunds for unused time. We will refund verified duplicate charges or billing errors. Additional refunds may be provided where required by law.
One-map export credits
You may request a refund for an unused one-map export credit within 14 days of purchase. A credit is considered used once it has been redeemed to generate or download an eligible high-resolution or print-ready export.
After a credit has been used, the purchase is normally nonrefundable because the digital product has been delivered. This does not limit our commitment to correct a defective export or your rights under applicable law.
Technical problems
If Mapform charges you but fails to provide the purchased access or usable export because of a verified technical problem, contact us with the account email, approximate purchase time, and a description of the issue. We may restore the credit, provide a replacement export, correct the service, or issue a refund as appropriate.
Please report unauthorized or incorrect charges promptly. We may ask for information needed to locate and verify the transaction. Approved refunds are returned to the original payment method; processing time is controlled by Stripe and the customer’s financial institution.
Promotional offers
Complimentary maps, campaign credits, coupons, trials, and other promotional benefits have no cash value and are not refundable or transferable unless the offer expressly says otherwise. Each promotion is subject to its stated eligibility, redemption limit, and expiration date.
Requesting a refund or cancellation
Email hello@mapformstudio.com or use the contact form. Include the email used for purchase, the transaction date, the affected project or plan, and the reason for your request. Do not send full payment-card information.
We aim to acknowledge requests within two business days. This policy is part of the Mapform Studio Terms of Service. Mapform Studio is operated by Modern Textures, Inc.